Privacy Statement

 

HOW WE USE YOUR DATA

The Living Lounge (and trusted partners acting on our behalf) uses your personal data:

to provide goods and services to you;

to manage any registered account(s) that you hold with us;

to verify your identity;

for crime and fraud prevention, detection and related purposes;

with your consent to contact you electronically about promotional offers and products and services which we think may interest you;

for market research purposes - to better understand your needs;

 to enable The Living Lounge to manage customer service interactions with you; and

where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Promotional communications

With your consent The Living Lounge will use your name & email address to keep you updated on promotional offers.

You have the right to opt out of receiving promotional communications at any time, by contacting ask@thelivinglounge.uk

WHAT PERSONAL DATA DO WE COLLECT?

The Living Lounge may collect the following information about you:

your name

your contact details: postal address including billing and delivery addresses, telephone number and e-mail address;

purchases and orders made by you;

your password(s);

when you make a purchase or place an order with us, your payment card details are encrypted by the payment provider;

your communication and marketing preferences;

your correspondence and communications with The Living Lounge

Sharing data with third parties - Our service providers and suppliers

In order to make certain services available to you, we may need to share aspects of your personal data with our trusted service partners.  These include;

  • Squarespace (web host)
  • Royal Mail & Parcel2Go (web order delivery)
  • Secure, encrypted payment channels: Paypal, Stripe, Apple Pay, IZettle
  • Mail Chimp (newsletter & special offers)
  • Other third parties

Aside from our service providers, (above) The Living Lounge will not disclose your personal data to any third party, except as follows;

to governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so;

to comply with our legal obligations;

 to exercise our legal rights (for example in court cases);

or the prevention, detection, investigation of crime or prosecution of offenders; and

International transfers

To deliver products and services to you, it is sometimes necessary for The Living Lounge to share your data outside of the European Economic Area.  This will typically occur if you are based outside the EEA.  These transfers are subject to special rules under data protection laws.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

HOW WE PROTECT YOUR DATA

The Living Lounge is committed to keeping your personal data safe and secure.  The website is hosted by a trusted provider who holds customer data securely. You can find their privacy policy by clicking this link https://www.squarespace.com/privacy/.

Payment information from boutique and website sales is transmitted via an encrypted connection to one of our Payment Processors; Stripe, PayPal, Izettle, Apple pay. These processors use and processes your payment information in accordance with their own individual Privacy Policy’s.

We don’t store your payment information, other than your address information which is required for postage of website orders.  

LEGAL BASIS FOR THE LIVING LOUNGE PROCESSING CUSTOMER PERSONAL DATA

The Living Lounge collects and uses customers’ personal data because is it necessary for:·      

 the pursuit of our legitimate interests; selling and supplying goods to our customers; protecting customers, employees and other individuals and maintaining their safety, health and welfare; complying with our legal and regulatory obligations; preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies; handling customer contacts, queries, complaints or disputes; effectively handling any legal claims or regulatory enforcement actions taken against The Living Lounge. 

the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or·complying with our legal obligations.

Where consent is the only legal basis for processing customers have the right to withdraw their consent at any time. We will cease to process data after consent is withdrawn. 

YOUR RIGHTS

You have the following rights:

The right to access your information and the right to be informed - ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10); 

The right to rectification    - ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and

The right to erasure – you can ask us to delete your information (unless it is in our legitimate interest to hold that information)

The right to restrict processing (as set out above) the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us. 

COOKIES

The Living Lounge website is hosted by Squarespace. The website contains Cookies, essential for the operation of our website, particularly in relation to on-line transactions and site navigation. Like most websites, The Living Lounge website uses cookies to collect information, including information about browsing and purchasing behaviour by people who access our website such as page views and the customer journey around the site.

We do not use cookies to collect or record information on your name, address or other contact details.  

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you do this will depend on the browser you use. Be aware, If all cookies are switched off you may not be able to complete a purchase on our site